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OLYMPUS PRO Service

OLYMPUS PRO Service Programme

Start your Olympus PRO Experience


The premium service programme for your OM-D E-M1X, OM-D E-M1 Mark II, OM-D E-M5 Mark II and M. Zuiko Digital lenses was developed to meet the requirements of professional photographers. It gives you the ideal conditions for fully concentrating on what you do best: taking inspiring photos. Simply select the package that meets your needs best, register your eligible OM-D camera and follow the simple steps below to activate the PRO Service.

Benefits


 

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Priority customer
support


Reach OLYMPUS experts for priority assistance with any issue surrounding your professional shooting system - via phone or e-mail.

 

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Repair with
camera loan


Get free express repair transportation and fast-lane repair of your OM-D E-M1 Mark II, OM-D E-M5 Mark II and OM-D E-M1X - or loan out professional OM-D equipment throughout the complete time of repair to keep you shooting on assignment.

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Regular system maintenance


Keep your equipment ready to perform its best. We optimise the performance of your shooting system and clean it to make sure it feels like new for your next session.

Select your PRO Service package

 
   

STANDARD PLUS

ADVANCED

PRO SUPPORT
After activating your PRO Service package, you will receive your digital recognition badge and be able to access your PRO Support specialist via a communication channel of your choice.
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Standard Plus
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Advanced
Designated phone hotline
Express email support 1 working day 0.5 working day
Check and Clean event access Upon availability Upon availability
PRO REPAIR PLAN
Depending on your selected plan, receive peace of mind through Fast-lane repair and loan equipment for extended repairs. Firmware updates and backup of camera settings are all part of the service.
Free express repair shipping Return only[1] Pick-up and return[1]
Fast-lane repair[1] 5 working days[2] 3 working days[2]
Camera repair coverage loan - If fast-lane repair time exceeded
Non-warranty repair price advantage[1] - -20%
Firmware update
Camera settings backup and restore
PRO YEARLY SYSTEM MAINTENANCE PLAN[1]
Once a year, our PRO Service technicians are happy to perform a one-off maintenance of your system – from detailed diagnostics to exterior cleaning. Just make arrangements with your PRO Support specialist.
System diagnostics -
Sensor check -
Image stabiliser function check -
Resolution test -
Shutter test -
Battery capacity test -
Lens calibration -
Firmware update -
Camera settings backup -
Check all exterior moving parts -
Exterior cleaning -
MAXIMUM NUMBER OF PRODUCTS
Serviced per single service request
 

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  ACTIVATE NOW
Follow these simple steps to activate PRO Service on your account[4]

Step 1

Login or create an Olympus account

Step 2

Register the eligible product(s)[3]

Step 1

Login or create an Olympus account

Step 2

Register the eligible product(s)[3]

Step 3

Purchase PRO Service Advanced package from the Online Store

▶  Buy Now

  • 1. Maximum number of products serviced per single service request as per selected PRO Service package shown in the table above.
  • 2. Excluding transportation time.
  • 3. PRO Service will be valid for all eligible products covered and registered in your Olympus account. There are some specific single services for which we limit the maximum number of products covered within one request by each PRO Service programme.
  • 4. To activate Advanced Package for New Zealand residents, please contact our customer support on 0800 448 7474 or via the contact form.

Eligible Product

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    OM-D E-M1 Mark II
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    OM-D E-M1X
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    OM-D E-M5 Mark II

Frequently Asked Questions



What is the OLYMPUS PRO Service?

The OLYMPUS PRO Service is a premium after-sales service and support programme designed to meet the requirements and needs of semi-professional and professional photographers. If you are a professional photographer, you want to take photos – you do not want to check continuously if your firmware is up to date or be left without a camera when a repair is necessary. The main aim of the OLYMPUS PRO Service programme is to create a real partnership with OLYMPUS photographers and support them on their way to taking great images, without any limitations. For your better understanding, the single services are grouped into three service and support plans: PRO Support, PRO Repair Plan and PRO Yearly System Maintenance Plan.

Which OLYMPUS products are covered by the OLYMPUS PRO Service?

Currently, the OLYMPUS PRO Service covers the OM-D E-M1X, OM-D E-M1 Mark II, OM-D E-M5 Mark II and all M.ZUIKO DIGITAL lenses.

In which variations is the OLYMPUS PRO Service available?

The OLYMPUS PRO Service is available in two levels: Standard Plus and Advanced.

What time frame is the OLYMPUS PRO Service agreement valid?

Standard Plus is valid for the entire lifetime of your registered camera and lenses covered by the OLYMPUS PRO Service programme. The Advanced package is valid for 1 year.

How many of my OLYMPUS products in total are covered within one OLYMPUS PRO Service package?

OLYMPUS PRO Service aims to create a partnership with photographers. At the same time, we aim to deliver the premium service quality and relevant priority service you expect. Therefore, there are some specific single services for which we limit the maximum number of products covered within one request as follows: Standard Plus – 1 camera body and 1 lens per single service request. Advanced - 1 camera body and up to 4 lenses per single service request.

How do I get the Standard Plus Package?

The Standard Plus package is provided FREE of charge and automatically activated in your Olympus account as soon as you take following simple steps:
1. Login or create your personal Olympus account if you don't have one.
2. 
Register your eligible Olympus product.

How do I get the Advanced Package in Australia?

1. Login or create your personal Olympus account if you don't have one.
2. Register your eligible Olympus product.
3. Purchase the Advanced package from the Olympus online store (Australian residents only).

How do I get the Advanced Package in New Zealand?

1. Login or create your personal Olympus account if you don't have one.
2. Register your eligible Olympus product.
3. To purchase please contact our customer support on 0800 448 7474 or via the contact form
.

May I activate the OLYMPUS PRO Service for my M.ZUIKO Lenses only?

Not at this time. You must have at least one eligible camera body registered in your Olympus account, as this is a requirement for activation of your OLYMPUS PRO Service agreement.

Which countries is the OLYMPUS PRO Service operated in?

Australia and New Zealand.

How can I submit for single services and service plans within the OLYMPUS PRO Service Programme?

In most of the cases you start processing the services by submitting a request via email or by calling your PRO Support specialist.

Contact us


Simply contact our Olympus support team should you have any questions, would like more information or need assistance.
 
customer_support_phone_icon.png 1300 659 678 (AUS)  0800 448 7474 (NZ)
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