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My Foot Control isn't working, what shoud I do?
 

Quick Reference: Go to:

If the software and Foot Control have just been installed & Foot Control not working at all - Answer 1

If the Foot Control is not performing the FF and REW functions - Answer 2

If the USB Foot Control has been working OK but has suddenly stopped responding - Answer 3

If the Foot Control is not working at all, and Answers 1-3 have not fixed the issue - Answer 4

If you take your foot off the Foot Control (RS-24 and RS-26 models only) and the indicator

bar goes straight back to the start of the DSS file - Answer 5

 

Answer 1:

If the software and Foot Control have just been installed and the Foot Control isn’t working at all.

1.1 The wrong software module has been installed.

Check that you have installed the Olympus software using the Licence ID Code that came with your

“Transcription” kit. The Foot Control will not work if you have installed the software using the

Licence ID that came with a “Dictation” kit.

Open your Olympus software program and go to “Help – About” to display the name and version

number of the software. The Licence ID no. is displayed under the User ID and Company Name.

Transcription Kit Software Details and Licence ID formats are listed below:

Transcription Kit Software Installed Licence ID Format

AS-2000 DSS Player 2002 RFP …

AS-2300 DSS Player v6 & v7 8360-0121-xxxx-xxxx-xxxx

AS-3000 DSS Player Pro Transcription Module v1 & v2 RTP …

AS-4000 DSS Player Pro Transcription Module v4 RTM1 …

AS-2400 DSS Player Standard Transcription Module v1 ST11 …

AS-5000 DSS Player Pro Transcription Module v5 RT51 …

If you have installed using a “Dictation” Licence, deinstall the software and reinstall using a

“Transcription” Licence.

 

1.2 The Foot Control is not compatible with the installed software.

Check the software version information (see above for instructions). Check the model of the Foot

Control. This is displayed on a sticker on the side, at the back of the Foot Control.

Foot Control compatibility is listed below:

Foot Control Supported by Software

RS-20 No longer supported

RS-24 DSS Player v6.0 and above

DSS Player Pro Transcription Module v1.0 and above

DSS Player Pro Transcription Module v2.0 and above

Note: Not supported in Windows 7, regardless of Olympus software installed.

RS-26 DSS Player v6.0 and above

DSS Player v7.0 and above

DSS Player Pro Transcription Module v4.0.0 and above

DSS Player Pro Transcription Module v5.0.4 and above (not compatible with

v5.0.0 – v5.0.3)

Note: Not supported in Windows 7, regardless of Olympus software installed.

RS-28 DSS Player v7.0.1 and above

DSS Player Pro Transcription Module v4.9.2 and above

DSS Player Pro Standard Transcription Module v1.0.1 and above

DSS Player Pro Transcription Module v5.0.0 and above

 

1.3 If the Foot Control was installed before the software, it may be using generic drivers (RS-24

& RS-26 only).

Either, see “Answer 4” later in this document for information on how to install the correct drivers.

Or, de-install the software, disconnect the Foot Control, reinstall the software and then reconnect

the Foot Control. The PC should automatically locate the Olympus software drivers.

 

1.4 DSS Player might be set for the wrong Foot Control setting (RS-24 & RS-26 only).

Physically check whether the Foot Control is plugged in via the USB or Serial connection.

Check “Tools” menu – “Foot Switch Settings” and make sure the right port (either USB or Serial

Port – RS232) is selected. Also ensure the correct COM Port is selected if using a Serial Port.

Note that the RS-28 can be plugged in via USB only.

 

1.5 The Foot Control Drivers may not have installed correctly, or at all.

See “Answer 4” for more information.

 

Answer 2:

If the Foot Control is not performing the FF and REW functions in the small Playback Bar.

This occurs if you open a DSS file by double-clicking on the attachment in email, rather than saving the

DSS file and opening it from within the Transcription software.

Save the file into one of your Download Folders, then open Olympus DSS Player software and play

the file from within DSS Player.

To display the location of the Download Folders (the folder you save the file into)

Olympus Software Download Folder Location

DSS Player Pro v1

DSS Player 2002

DSS Player v6 & v7

“Tools – Options”

Listed under “Download Folder” on the “Download” tab.

DSS Player Pro v2

DSS Player Pro v4

“Tools – Options”

Click on the “Folders” tab.

DSS Player Standard v1

DSS Player Pro v5

“Tools – Options”

Click on “Folder Design” tab

Select Folder in left column

Check “Path” in right hand pane.

To save the file from email. If you are using Microsoft Outlook or Outlook Express, right-click on the

file attachment and choose “Save As” from the drop down menu. Browse to the folder location (as

noted above) and save the file. For all other email programs, please refer to the instructions for

your program.

 

Answer 3:

If the USB Foot Control has been working OK but has suddenly stopped responding, follow these steps:

Check whether the file can be played by clicking on the “Play” button with the mouse. If it doesn’t

play, then the issue does not specifically relate to the Foot Control. Further checks are required to

see if the PC is still playing sound. Refer to Sound and Playback Questions.

Check the Foot Control is securely plugged in and physically check whether the Foot Control is

plugged in via the USB or Serial connection. If you are using DSS Player Pro Transcription Module

v5 or DSS Player Standard Transcription Module v1, please ensure you are using USB connection.

If you are using another software version, check “Tools – Foot Switch Settings” and ensure this

setting matches the physical connection. If it doesn’t, change it.

Reboot the PC.

Check that the Drivers are installed correctly. See “Answer 4”, later in this document, for further

information.

If you are using USB, the non-response of the Foot Control could be related to a recognised issue

with USB Foot Controls (RS-24 & RS-26 only) on some PCs. Either unplugging/replugging the Foot

Control into the PC, or rebooting the PC should re-enable the USB Foot Control, but the problem

may reoccur. If it does reoccur, follow the steps listed below.

3.1 Remove the Power Management feature (RS-24 & RS-26 only).

Right click “My Computer” and choose “Properties”.

Go to the “Hardware” table and click on “Device Manager”.

Expand the item “Universal Serial Bus Controllers” and for each “USB Root Hub” item, turn off the

Power Management function.

 If the Foot Control still does not respond (using the USB Port):

Switch to the Serial Port.

To reconfigure Foot Control settings, go to “Tools” menu and choose “Foot Switch Settings”.

Select Serial Port (RS232).

Select COM Port and click “OK”.

Close Olympus software, reopen software and test

If still not working, try another COM Port.

3.2 The Foot Control Drivers may not have installed correctly, or at all.

See “Answer 4” for more information.

 

 

Answer 4:

If the Foot Control is not working, and the answers provided above have not fixed the issue. It may be

that the Foot Control Driver has not installed correctly, or needs reinstalling.

Follow these steps for all USB Foot Controls:

Unplug the Foot Control and plug back into the same USB port, or

Unplug the Foot Control and plug into another USB port.

The “New Hardware Wizard” will open

If “New Hardware Wizard” does not open, Go to the Windows Control Panel and select “Add New

Hardware” to continue.

Click on “Install the software automatically (recommended)” and follow the prompts, choosing

“Next” where required.

Note: If you receive a message during the driver install that the driver is not Digitally Signed by

Microsoft, please continue with the install. Do not cancel from the install at this stage.

When the driver install is finished, the “New Hardware Wizard” will display a screen stating this.

If the driver has not been installed successfully, click on “Back” to return to the first screen.

This time, choose the option “Install from a list or specific location (Advanced)”, and click on “Next”.

For RS24 & RS26 Foot Controls, select “DSSUSBF Device” and click “Next”.

The RS28 Foot Control is a “USB Human Interface Device”.

Continue choosing “Next” until the driver installation has successfully finished.

 

Answer 5:

If you take your foot off the Foot Control (RS-24 and RS-26 models only) and the indicator bar goes

straight back to the start of the DSS file. This also happens using the Function Keys or mouse.

The DSSMANAGEMENT.DAT file may be corrupt. This DAT file controls the playback of long files

and can be found in any folder where DSS files have been saved.

Find the drive and folder where the problematic DSS file is stored.

Delete the DSSMANAGEMENT.DAT file.

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